`We care' is an evolution of OTE's service oriented functioning. It is a part of every business transaction or simply the service benefits that you get from the company.
Every customer and every prospect is encapsulated in it. It is something you have to experience.

The OTE Advantage
The OTE Group's pioneering initiatives in automotive sales and service present the customer with an array of benefits.

Istarahat - Extended Mileage Warranty: This warranty on all our passenger cars and four-wheel drives offers total peace of mind and hassle free driving.
 

Customer Response Center: Your complaints or suggestions help us solve any problems you might have, as well as improving our service for your benefit. The Customer Response Center helps you resolve any issue related to your car purchased from OTE or your transactions with the company at any of its branches or service stations in the Sultanate. The company guarantees a 48-hour solution to the problem and what is more, the Chairman of OTE Group Sheikh Saad Suhail Bahwan himself personally monitors it. The idea is to provide immediate and access for the customer to anyone down the line in the organization starting from none other than the Chairman.



24-hours help line: Anywhere anytime any problems with the OTE Group, all you have to do is dial a toll free number and relax until help arrives. Several customers of the OTE Group are benefiting from the Roadside assistance programme. It is just a telephone number that turns into a lifeline in distress.