Recently BI Norwegian School of Management – the largest
private business school in Europe – launched their annual
Customer Satisfaction Index Report. The report named
as Norwegian Customer Satisfaction Barometer, is based
on interviews with 8,540 consumers regarding their satisfaction
with different companies of which they are a regular
customers.
The report involved a total of about 180 companies
selling consumer related products or services important
to Norwegian households. The report indicates how capable
the companies are in satisfying their customers. Satisfaction
is in numerous studies found to impact customer life
time value and thus firm value. Each of the interviewed
consumers can express preference of up to four companies,
but only one company in each of the more than 30 business
sectors the report evaluates. The Norwegian Customer
Satisfaction Barometer 2007 is based on 18,015 customer
evaluations and has during its ten years established
itself as a point of reference for leading companies.
Greater satisfaction for Subaru customers –
A total of 12 companies score a CSI of more than 80
points (scale 0-100) in this year's investigation. These
twelve companies have very satisfied customers and they
have in average more satisfied customers this year than
previously. Subaru was one of these twelve companies,
and ended in the Top Ten of the ranking. In the automotive
business sector, Subaru ended as no. 3
The hallmark of the companies in the Top Ten-list, are
the excellent products and services they offer to their
customers.
Subaru is brought to Oman by the OTE group and is sold
across Oman through it’s 13 showrooms spread across the
Sultanate. For further details on Subaru call toll free
800 77007