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  Customer Satisfaction – Subaru in Top Three  
 
 
     
 

 
Recently BI Norwegian School of Management – the largest private business school in Europe – launched their annual Customer Satisfaction Index Report. The report named as Norwegian Customer Satisfaction Barometer, is based on interviews with 8,540 consumers regarding their satisfaction with different companies of which they are a regular customers.

 The report involved a total of about 180 companies selling consumer related products or services important to Norwegian households. The report indicates how capable the companies are in satisfying their customers. Satisfaction is in numerous studies found to impact customer life time value and thus firm value. Each of the interviewed consumers can express preference of up to four companies, but only one company in each of the more than 30 business sectors the report evaluates. The Norwegian Customer Satisfaction Barometer 2007 is based on 18,015 customer evaluations and has during its ten years established itself as a point of reference for leading companies.

Greater satisfaction for Subaru customers

A total of 12 companies score a CSI of more than 80 points (scale 0-100) in this year's investigation. These twelve companies have very satisfied customers and they have in average more satisfied customers this year than previously. Subaru was one of these twelve companies, and ended in the Top Ten of the ranking. In the automotive business sector, Subaru ended as no. 3

The hallmark of the companies in the Top Ten-list, are the excellent products and services they offer to their customers.

 Subaru is brought to Oman by the OTE group and is sold across Oman through it’s 13 showrooms spread across the Sultanate. For further details on Subaru call toll free 800 77007  

 

 

 
 
     
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