OTE-Isuzu Service team bagged the coveted Gold trophy in the recently concluded eighth edition of the
Isuzu Middle East Grand Prix Technical Skills competition. OTE Group has been regularly winning awards
in the technical skills competition, represented by Isuzu service technicians from distributors across the
region. In the past, the OTE-Isuzu service team has won awards four times in the Isuzu Middle East Grand
Technical Skills competition is a test of skill, measure of updated knowledge, and also a race against time,
all tested in one go. Participants from across ten distributors in the region were tested for their academic
knowledge and technical skills which included diagnosis and repair. Bagging top awards consistently in a
regional level event is a reflection of the OTE-Isuzu service team’s technical excellence and sharp skills in
diagnosis and problem-solving techniques.
The winning OTE-Isuzu service team is now headed to Japan and will be representing the GCC region in
the global event: Isuzu Grand Prix 2018 (I-1 GP), Japan, where technicians from countries across the
globe would compete to prove their knowledge and skillsets. The main aim of this annual competition is
to give Isuzu customers maximum satisfaction and also to challenge the best teams from across various
regions. Isuzu conducts various education and training programmes regularly to help the after-sales staf
enhance their technical skills, keeping in pace with the latest in diagnostic technology.
OTE Group has been continuously focusing on regular training and evaluation of its after-sales team to
provide superior service and utmost care to its customers. It also conducts various internal skill contests
amongst the service technicians on a regular basis and encourages them to participate in the technician
skills competition on a global level to enhance their skills and confidence levels. These go a long way in
helping build customer trust on the brand in the market.
Also, OTE Group constantly innovates to provide creative solutions to meet the fast changing needs of its
customers. One such recent introduction is the two-hour truck service including washing at select service
facilities such as the flagship service facility at Rusayl, Barka and Sohar with pre-booked appointments.
After dropping their trucks for service at OTE-Isuzu service center in Rusayl, drivers can relax comfortably
in the driver rest room, collect their trucks after service and proceed with their activity, without having
to experience the hassle of visiting the service center twice for dropping and collecting their trucks.
Regular preventive maintenance service done at prescribed intervals significantly reduces the downtime
of the truck and also enhances dependability. At OTE-Isuzu service, repairs are performed by trained and
experienced technicians with the help of hi-tech diagnostic equipment and specialist tools. Isuzu genuine
parts are always used at the time of repairs. Usage of Isuzu genuine parts that are manufactured to
ensure high quality standards assures a smooth drive and also help increase the lifespan of the vehicle.
Additionally, these may also help get a better resale value for the truck.
Isuzu Motors Ltd, headquartered in Tokyo, is a Japanese commercial vehicles and diesel engine
manufacturing company founded in 1916. The OTE Group represents Isuzu in the Sultanate. With a?
network of showrooms and service centers, the group ensures that Isuzu customers get high-quality