The Genesis G70 takes top segment honors in this month’s J.D. Power 2019 Multimedia Quality and Satisfaction Study. In taking this award among all compact premium segment cars and SUVs, the brand adds to its consecutive first place overall finishes in J.D. Power’s 2018 and 2019 U.S. Initial Quality Studies (IQS).
The annual study measures customers’ satisfaction with audio, communication, entertainment and navigation (ACEN) systems. Both J.D. Power studies award brands and vehicles with the lowest instance of problems per 100 cars sold (PP100). The G70s researched in the Multimedia Study witnessed just 7.4 PP100, representing 28% fewer issues than the closest competition. Similarly, in this year’s IQS study, Genesis vehicles saw 63 PP100 in leading both the premium segment as well as the industry overall. This overall 2019 IQS Study result represents 32% fewer issues than the industry standard and 25% fewer issues than the runner-up premium brand.
“Our customers constantly tell us how technological innovation is one of their top purchase reasons. We are always striving to bring meaningful technological innovations into our cars. So, receiving this recognition from industry leader J.D. Power reinforces our commitment to deliver the best ownership experience to customers through our focus on incredible audio entertainment and effortless communication and navigation systems,” said Erwin Raphael, COO, Genesis Motor America.
The IQS study, now in its fourth decade, serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership. The 2019 survey is based on responses from purchasers and lessees of new, 2019 model-year vehicles, which is designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement.